Returns, warranty & discreet shipping
Contact [email protected] with your order number before arranging a return.
returns
Request a return within 14 days of delivery. You may open the outer shipping packaging to inspect the item. Change-of-mind returns must be unworn, unused, clean and undamaged, with original product packaging and accessories. If a product has a hygiene seal, keep it intact. Contact support before returning anything.
damage
Report visible defects, wrong items or transit damage within 7 days of delivery, preferably as soon as possible. Keep the packaging and provide your order number, product and damage photos, packaging and shipping-label photos, and a description of the issue. We review the evidence before offering repair, replacement or, where appropriate, a refund. An unboxing video is helpful but is not mandatory. The 7-day reporting request does not exclude later-discovered defects covered by warranty or statutory rights.
warranty
One-year limited warranty from delivery covers material and manufacturing defects. Normal wear, punctures, excessive stretching, incorrect cleaning, staining, accidents and unauthorized alterations are excluded. Claims are assessed individually; replacement is not automatic.
fees
Under our commercial policy, customers pay return postage for ordinary returns and arrival-issue claims; we pay replacement shipping. Original shipping charges are non-refundable. For warranty repairs, customers pay shipping in both directions. These rules do not apply where mandatory consumer law requires different remedies, costs or refunds.
privacy
Plain outer packaging without product images or sensitive wording; necessary shipping labels and customs information remain. The configured card statement name is CDF STORE. Your bank may display it with a PayPal prefix or in another format. PayPal transaction details may show merchant information, CrossdressForm or order details; we do not promise anonymity in all payment records.
lost
If a shipment is confirmed lost in transit, we arrange a replacement or refund as appropriate. If tracking shows delivered but you have not received it, contact us so we can investigate with the carrier and determine the next steps.
rights
Our commercial policies do not limit mandatory consumer rights. Where applicable, statutory guarantees, withdrawal rights and required refunds take precedence, including EU remedies that may exceed our one-year commercial warranty.